Smiley Quartet
Smileys with four different choices
Yes/No
Question with yes or no as alternatives
NPS
Net Promoter Score is a measure of customer loyalty which is measured by asking the question “How likely are you to recommend us to a colleague or friend?”” and is answered on a scale from 0 to 10. 0 is “not at all likely” and 10 is “extremely likely”
Those who answer 9 or 10 are called promoters and are like an ambassador for you. They will speak well of your service and recommend you to their friends.
Those who answer 0 to 6 are called detractors and are the opposite of ambassadors. They will speak badly of you and recommend their friends to use other companies.
Those who answer 7 or 8 are in between promoters and detractors and will neither recommend nor speak badly of you.
It is measured between -100 and 100 and is calculated by subtracting the share of promoters with the share of detractors.
Multiple Choice
Question with alternatives you have chosen. Only one alternative can be answered.
Multiple Select
Same as previous question but here multiple choices can be choosen
Comment
Free text
Short text
Free text but with less space to leave a long comment.
Typeahead
The system gives suggestions when the user starts to type. A list of word that should be included is needed, the list it uploaded by Touch&Tell. Please, contact support@touchandtell.se to get help.
Number
Free text answering field but with a keyboard for filling out numbers.
Free text answering field but with a keyboard for filling out e-mail addresses.
Smiley comment
Smileys with optional free text
